Usage Analytics Service issues
Incident Report for Coveo Cloud V1
A manipulation error today caused a one-minute downtime of our read/write UA service, causing the loss of analytics events between 2:13 PM ET and 2:14 PM ET.

Since the data was lost at the level of our load balancing, events logged in that time window are unfortunately irremediably lost.

We'll be producing a RCA. Please open a support ticket through our Help Portal if you'd like a copy.

We apologize for all inconvenience.
Posted over 1 year ago. Nov 02, 2017 - 15:35 EDT