Coveo Cloud V1
All Systems Operational

About This Site

This status page provides availability information for Coveo Cloud services.

The Coveo Cloud infrastructure is hosted on Amazon Web Services which has its own status page (see Service Health Dashboard).

If you need help, consult the Coveo product documentation (see Coveo Cloud V1 for administrator), or contact Coveo Support.

Reminder: This status page of for our Coveo Cloud V1 Platform. Coveo Cloud V2 customer should use this page.

Search Operational
90 days ago
100.0 % uptime
Today
Search Service ? Operational
90 days ago
100.0 % uptime
Today
Platform Operational
90 days ago
100.0 % uptime
Today
Platform Service ? Operational
90 days ago
100.0 % uptime
Today
Administration Console ? Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.94 % uptime
Today
Analytics Read API ? Operational
90 days ago
100.0 % uptime
Today
Analytics Write API ? Operational
90 days ago
99.89 % uptime
Today
Coveo ML Operational
90 days ago
100.0 % uptime
Today
Query Suggest Service ? Operational
90 days ago
100.0 % uptime
Today
Models Generator ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Search Response Time
Fetching
Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - Everything is up to date and the services are still functional.

Please report any issues through our Help Portal.
Nov 26, 13:16 EST
Update - The services are still up and running since the last update.

We’re catching up with our ML Usage Analytics events backlog and expect to be done within ~3 hours.

We’ll post a final update by then.
Nov 26, 10:10 EST
Update - Our provider has mostly recovered and our services are still up and functional since our last update. We will keep our mitigation measures until tomorrow morning (Eastern time), reassess the situation then and update this incident.

We are monitoring the situation and are in close communications with our provider.
Nov 25, 22:37 EST
Monitoring - Our provider is gradually recovering and our workarounds allowed us to stabilize the Analytics events writes.

We are actively monitoring the service.
Nov 25, 16:51 EST
Update - We deployed measures to mitigate the impact. This will help prevent the loss of Analytics events. More details will be provided later.
Nov 25, 15:54 EST
Update - Our infrastructure provider is still working on getting this issue solved but has no ETA to share. You can follow their progression on AWS Service Health Dashboard.

In parallel, we're working on ways to mitigate the outage and will update you with our progress.
Nov 25, 13:25 EST
Identified - We've identified an issue affecting Usage Analytics Write APIs.

A number of events sent since 8:14am Eastern time might be irrecoverable. We've identified the problem being with our infrastructure provider and we're in communication with them while they investigate.

If you need help or to get in touch with us, please visit our Help Portal
Nov 25, 08:36 EST
Nov 25, 2020
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.